David Burns

Chief Operating Officer

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General Introduction

David Burns is Chief Operating Officer of Sharon AI, bringing more than 35 years of experience leading and transforming technology, telecommunications and services businesses across Australia, the United States, Europe and Asia. Throughout his career, he has built and scaled businesses, led complex operational transformations and delivered sustained financial and customer outcomes across rapidly evolving technology markets.

 

As COO, David leads Sharon AI‘s operational strategy and execution, drawing on decades of experience across technology services, managed services, infrastructure, customer delivery and large-scale transformation. His combination of commercial discipline, operational leadership and customer focus helps ensure Sharon AI can execute at pace and scale as a global AI infrastructure platform.

Background

David spent more than a decade at Telstra in senior executive leadership roles, culminating as Group Executive, Telstra Enterprise, with responsibility for the company’s Australian B2B business and international portfolio. During his tenure, he returned the Enterprise business to top and bottom-line growth, expanded major government and enterprise relationships, grew Telstra’s technology services capabilities through acquisition, and oversaw the integration of Digicel Pacific into Telstra’s international operations.

 

Earlier at Telstra, David founded and led Global Business Services as part of the company’s T22 transformation, bringing together critical operational functions including field services, activation and assurance, supply chain, procurement, property, finance and people services. He also built Telstra’s Network Applications and Services business from approximately $200 million and loss-making into an approximately $3 billion business delivering approximately 15 per cent EBITDA.

 

Prior to Telstra, David spent more than 20 years with IBM across Australia, the United States, Japan and the United Kingdom. His leadership roles included General Manager of Global Technology Services for IBM UK & Ireland, leading an approximately US$4–4.5 billion business, and General Manager of Global Technology Services for Australia and New Zealand, with responsibility for more than 3,000 people.

Known for translating strategy into execution, David has extensive experience leading businesses through complex transformation, acquisition and integration while maintaining a strong focus on financial performance, customers and people. He also brings significant board and governance experience, including chair and non-executive roles across international telecommunications and infrastructure businesses.

Present

Chief Operating Officer – Sharon AI

Leads Sharon AI’s operational strategy and execution, helping translate the company’s growth ambitions into disciplined delivery across its rapidly expanding AI infrastructure platform.

2024 - Present

Principal – David Burns Advisory & Thinkingcubed
Advises enterprise clients and private equity firms on acquisitions, organisational transformation, leadership and strategic customer priorities. David is also an active investor in Humanico, a workforce-intelligence software business.

2020 – 2024

Group Executive, Telstra Enterprise – Telstra
Led Telstra’s Australian B2B business and international portfolio, returning the business to top and bottom-line growth while strengthening major enterprise and government customer relationships. He expanded Telstra’s technology services capabilities through acquisitions including Alliance Automation, Aqura, Epicon and Versent, and oversaw the integration of Digicel Pacific into Telstra’s international business.

2018 – 2020

Group Executive, Global Business Services – Telstra
Founded and led Telstra’s Global Business Services function as part of the T22 transformation, bringing together critical operational and corporate processes across the organisation. Under his leadership, the function removed 37 per cent of its FY18 cost base through FY21 while maintaining employee engagement through significant organisational change.

2017 – 2018

Group Managing Director, Global Services & International – Telstra
Led Telstra’s Global Services and International businesses, including the development and approval of four new undersea cable investments connecting major markets across Asia-Pacific and the United States. He also completed the integration of PacNet and expanded Telstra’s international network capacity and services footprint.

2012 – 2017

Senior Leadership Roles – Telstra
Joined Telstra to establish its Network Applications and Services business, growing it from approximately $200 million and loss-making into an approximately $3 billion business delivering approximately 15 per cent EBITDA. David subsequently served as Acting Group Executive, Enterprise & International Business, alongside other senior leadership responsibilities.

1990 – 2012

Senior Leadership Roles – IBM
Spent more than two decades with IBM across Australia, the United States, Japan and the United Kingdom, progressing through senior leadership roles spanning technology services, outsourcing, systems integration and enterprise customer management. His roles included General Manager of Global Technology Services for IBM UK & Ireland, Managing Director of the IBM Telstra account and General Manager of Global Technology Services for Australia and New Zealand.

Board Experience & Governance
David is a Member of the Australian Institute of Company Directors and brings extensive board and governance experience. During his final six years at Telstra, he attended Telstra Board and Audit & Risk Committee sessions and regularly engaged with investors and analysts on the performance and outlook of the Enterprise portfolio.

 

His board experience includes serving as inaugural Chair of Digicel Pacific, Chair and Deputy Chair of Reach, Deputy Chair of TelkomTelstra and a Board Member of TelstraSuper.

Current Role

As Chief Operating Officer at Sharon AI, David leads the company’s operational strategy and execution, ensuring its infrastructure, people, partners and delivery capabilities are aligned to support long-term growth. Drawing on more than three decades of experience building and transforming global technology businesses, he brings a disciplined focus on execution, customer outcomes and financial performance, helping Sharon AI scale its operations while delivering on its commitments to customers and partners.

Other Team Members

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