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Open Positions
Investor Relations Manager
Sydney, Aus
Investor Relations Manager
Investor Relations Manager
Sydney, Aus
Hybrid
Full Time
Manager – APJ Datacentre Capacity
Sydney, Aus
Manager – APJ Datacentre Capacity
Manager – APJ Datacentre Capacity
Sydney, Aus
Hybrid
Full Time
Event Coordinator
Sydney, Aus
Event Coordinator
Event Coordinator
Sydney, Aus
Hybrid
Full Time
Field & Channel Marketing Manager, ANZ
Sydney, Aus
Field & Channel Marketing Manager, ANZ
Field & Channel Marketing Manager, ANZ
Sydney, Aus
Hybrid
Full Time
Investor Relations Manager
Austin, Texas
Investor Relations Manager
Investor Relations Manager
Austin, Texas
Hybrid
Full Time
Tax Manager
Sydney, Aus
Tax Manager
Tax Manager
Sydney, Aus
Hybrid
Full Time
Observability Engineer
Australia
Observability Engineer
Observability Engineer
Australia
Remote
Full Time
Customer Success Manager – APAC
Singapore
Customer Success Manager – APAC
Customer Success Manager – APAC
Singapore
Hybrid
Full Time
Service Manager (Operations)
Sydney, Aus
Service Manager (Operations)
Service Manager (Operations)
Sydney, Aus
Hybrid
Full Time
Data Centre Technician
Perth
Data Centre Technician
Data Centre Technician
Perth
Hybrid
Full Time
Investor Relations Manager
- Sydney, Aus
- Full Time
Short Intro About the Job
SHARON AI
SHARON AI is building the infrastructure powering the next generation of artificial intelligence.
Operating across AI infrastructure, high-performance compute and large-scale technology environments, SHARON AI is focused on delivering scalable, secure and commercially sustainable infrastructure solutions supporting advanced AI workloads globally.
As SHARON AI continues to grow, we are seeking an organised and commercially minded Investor Relations Manager to support investor communications, reporting coordination and stakeholder engagement activities across the business.
Working closely with executive leadership, finance and operational teams, this role will assist in the preparation of investor materials, reporting packs, presentations and communication activities while helping maintain consistent and accurate messaging across the organisation.
This role is ideally suited to someone who enjoys working across multiple stakeholders, has strong attention to detail and is comfortable operating within a fast-paced and evolving technology environment.
What You’ll Be Doing
- Prepare investor presentations, reporting packs and supporting communication materials
- Coordinate investor communications and assist with stakeholder engagement activities
- Support the preparation of operational and financial updates for investors and internal stakeholders
- Assist with maintaining, updating and analysing investor reporting schedules, information requests and documentation
- Coordinate and manage investor data rooms and supporting materials where required
- Work closely with finance, legal and operational teams to ensure consistency and accuracy of external communications
- Assist with the preparation of board papers, briefing materials and executive presentations
- Support fundraising and due diligence activities through document coordination and reporting support
- Monitor market activity and maintain awareness of developments across technology, AI and infrastructure sectors
- Coordinate and work with external advisors and consultants where required
- Assist with maintaining reporting processes, communication standards and document management practices
- Maintaining stakeholder email distribution lists
- Proactive and periodic creation of shareholder analysis reports, research analyst coverage and consensus insights
What We’re Looking For
- Bachelor’s degree in Finance, Business, Commerce, Economics, Communications or related discipline
- 3–7 years’ experience within Investor Relations, Corporate Communications, Commercial Operations, Finance or related environments
- Strong written and verbal communication skills with excellent attention to detail
- Strong organisational and coordination capability with the ability to manage multiple prioritiess
- Ability to work effectively across executive, finance and operational teams
- Commercially minded with a professional and proactive approach
- Strong PowerPoint and presentation preparation capability
- Ability to simplify technical or operational information into clear and concise communication materials
- Experience supporting reporting, stakeholder engagement or executive communications activities highly regarded
- Exposure to technology, infrastructure, cloud or high-growth business environments highly regarded
- Self-starter mindset
Why Join SHARON AI?
This is an opportunity to join a growing AI infrastructure company operating at the forefront of next-generation technology.
At SHARON AI, you’ll work closely with experienced leadership teams while supporting investor communications and reporting activities across a fast-moving and evolving business environment.
Our values:
Integrity | Innovation | Collaboration | Wellbeing | Inclusion
If you’re highly organised, commercially minded and interested in supporting a growing technology business, we’d love to hear from you.
Manager – APJ Datacentre Capacity
- Sydney, Aus
- Full Time
Short Intro About the Job
Build the Infrastructure Powering the Next Generation of AI
SHARON AI is building the infrastructure powering the next generation of artificial intelligence.
Operating across high-performance GPU compute, AI infrastructure and large-scale technology environments, SHARON AI is focused on delivering scalable, sovereign and commercially sustainable infrastructure solutions supporting advanced AI workloads across the Asia-Pacific region.
As SHARON AI continues to scale, we are seeking an experienced commercial leader to identify, secure and develop the datacentre, power and infrastructure capacity required to support our long-term growth.
This is not a traditional business development role.
You will operate at the intersection of datacentres, energy, infrastructure, property and commercial strategy, working directly with operators, developers, utilities, government agencies and capital partners to secure the physical infrastructure that will underpin SHARON AI’s future AI compute footprint across APJ.
This is a rare opportunity to help shape one of the region’s emerging AI infrastructure platforms.
What You’ll Be Doing
Capacity Sourcing & Datacentre Partnerships
- Identify and evaluate co-location and powered-shell opportunities across APJ markets
- Build and maintain a pipeline of datacentre capacity opportunities across Australia, New Zealand, Singapore, Japan, Malaysia, Indonesia, India and the Philippines
- Negotiate and execute commercial agreements including MSAs, LOIs, capacity reservations and infrastructure partnerships
- Secure capacity ahead of market demand and competitive pressures
- Develop relationships with datacentre operators, developers and infrastructure providers across the region
Infrastructure Development & Energy Strategy
- Identify greenfield infrastructure opportunities including land, power and development partnerships
- Assess energy availability, grid connection opportunities and renewable energy options
- Work with development partners, engineering firms and infrastructure stakeholders to progress future capacity opportunities
- Engage with government bodies and economic development agencies regarding infrastructure incentives and development opportunities
Commercial Negotiation & Deal Execution
- Lead commercial negotiations from initial engagement through to contract execution
- Structure agreements that protect SHARON AI’s long-term infrastructure position
- Evaluate commercial opportunities including capital commitments, operating costs and capacity economics
- Maintain accurate pipeline reporting and opportunity forecasting
- Coordinate legal, commercial and operational stakeholders throughout transaction processes
Market Intelligence & Strategic Input
- Monitor datacentre market developments, power availability trends and AI infrastructure demand across APJ
- Provide insights and recommendations to executive leadership regarding regional capacity opportunities
- Contribute to SHARON AI’s long-term infrastructure growth strategy and expansion plans
- Maintain an active view of competitive infrastructure developments and emerging market opportunities
Stakeholder & Ecosystem Management
- Build and maintain senior relationships across the datacentre, energy, infrastructure and property sectors
- Represent SHARON AI at industry events, conferences and government engagements
- Collaborate closely with technical, operations, finance and legal teams to ensure infrastructure opportunities can be successfully deployed
What Success Looks Like
- Ongoing expansion of SHARON AI’s contracted capacity pipeline aligned to growth forecasts
- Active engagement across key APJ datacentre and infrastructure markets
- Execution of strategic infrastructure agreements that support future AI compute growth
- Development and progression of greenfield infrastructure opportunities
- Strong relationships established across key datacentre, energy and infrastructure partners
- Accurate pipeline management and commercial forecasting
What We’re Looking For
Experience & Background
- 8+ years’ experience within datacentres, infrastructure, telecommunications, utilities, energy, real estate or related sectors
- Proven track record originating and executing complex commercial transactions
- Strong understanding of APJ infrastructure markets and commercial environments
- Experience negotiating long-term commercial agreements and strategic partnerships
- Exposure to datacentres, critical infrastructure, energy procurement or large-scale infrastructure projects
- Experience working with senior executives and institutional counterparties
Commercial & Technical Capability
- Strong commercial negotiation and relationship management skills
- Ability to assess infrastructure opportunities from both strategic and commercial perspectives
- Experience evaluating capital investment, operating costs and commercial return profiles
- Strong stakeholder management capability across technical and non-technical audiences
- Disciplined pipeline management and forecasting capability
Personal Attributes
- Naturally curious and relationship-driven
- Comfortable operating autonomously in a high-growth environment
- Strategic thinker with a bias for execution
- Commercially astute and highly organised
- Willing and able to travel throughout APJ as required
Why Join SHARON AI?
This is an opportunity to join a rapidly scaling AI infrastructure company at a pivotal stage of growth.
You will play a direct role in securing the datacentre, energy and infrastructure capacity required to support the next generation of AI workloads across the Asia-Pacific region.
At SHARON AI, you’ll work alongside experienced technology, infrastructure and commercial leaders while helping shape the future footprint of AI infrastructure across APJ.
Our values:
Integrity | Innovation | Collaboration | Wellbeing | Inclusion
If you’re excited by the opportunity to build strategic infrastructure partnerships, negotiate complex commercial agreements and help shape the future of AI infrastructure, we’d love to hear from you.
Event Coordinator
- Sydney, Aus
- Full Time
Short Intro About the Job
About SHARON AI
SHARON AI is building the infrastructure powering the next generation of artificial intelligence.
Operating across AI infrastructure, high-performance compute and large-scale technology environments, SHARON AI is focused on delivering scalable, secure and commercially sustainable infrastructure solutions supporting advanced AI workloads globally.
As SHARON AI continues to grow, we are looking for a highly organised and proactive Event Coordinator to support the planning, coordination and delivery of a range of internal and external events across the business.
The Role
This is a hands-on, high-impact coordination role based in Sydney with a hybrid working model. You will be responsible for managing end-to-end event logistics, directing suppliers, and ensuring every initiative runs seamlessly from inception to completion.
The ideal candidate thrives in a fast-paced environment, takes great pride in delivering high-quality experiences, and masters the art of managing multiple moving parts simultaneously. You will work at the intersection of internal leadership, external suppliers, global partners, and key clients.
What You’ll Be Working On
- External Brand Logistics: Coordinating multi-faceted logistics for major industry conferences, executive dinners, and client engagements.
- Execution & Operations: Engineering detailed run sheets, production timelines, and comprehensive event schedules to de-risk live delivery.
- Vendor & Venue Procurement: Researching venues, managing site visits, and negotiating with catering, AV, and accommodation suppliers.
- Stakeholder Coordination: Managing multi-channel attendee communications, invitations, RSVP loops, and database reminders.
- Internal Culture Initiatives: Delivering internal team gatherings, executive milestones, and high-impact office functions.
Responsibilities
Logistics & Vendor Management
- Source, evaluate, and manage relationships with external suppliers, technical vendors, and venues.
- Coordinate all core event elements, including venue bookings, hybrid meeting technology setups, menus, travel logistics, and accommodation blocks.
- Track event budgets, manage incoming vendor invoices, and streamline event-related administrative tasks.
Planning & Live Execution
- Maintain centralized company event calendars, tracking key milestones, production deadlines, and executive timelines.
- Provide dedicated on-the-day operational support, proactively troubleshooting issues on-site to ensure seamless execution.
- Collaborate intimately with internal teams to understand overarching event objectives and distill them into tactical coordination plans.
What We’re Looking For
- Organizational Mastery: Exceptional time management skills with a proven ability to prioritize competing tasks effectively under pressure.
- Meticulous Eye for Detail: A commitment to delivery excellence where no small detail is missed, ensuring a high standard of quality across all touchpoints.
- Strong Communication: Clear, professional verbal and written communication skills suitable for interacting with C-suite executives, premium clients, and external stakeholders.
- Solutions-Focused Attitude: A reliable, proactive, and resilient approach to problem-solving in an evolving tech environment.
Background and Experience
- Essentials: 1–3 years of direct experience within event coordination, corporate hospitality, high-end administrative support, or professional coordination roles.
- Capability: Demonstrated capability in running complex logistics pipelines, supplier management, and budget administration.
- Education: A relevant qualification in Events, Hospitality, Marketing, or a related field is highly regarded.
- Environment: Comfortable working within a fast-moving, high-growth technology environment.
Why Work at SHARON AI
This is an opportunity to join a rapidly growing AI infrastructure company operating at the forefront of next-generation technology.
At SHARON AI, you’ll work within a collaborative and fast-moving environment while supporting events and initiatives that contribute to the continued growth of the business and brand.
Our values:
Integrity | Innovation | Collaboration | Wellbeing | Inclusion
If you’re highly organised, enjoy coordinating exceptional experiences and want to be part of a growing technology business, we’d love to hear from you.
Field & Channel Marketing Manager, ANZ
- Sydney, Aus
- Full Time
Short Intro About the Job
About SHARON AI
SHARON AI is building the infrastructure powering the next generation of artificial intelligence.
Operating across AI infrastructure, high-performance compute and large-scale technology environments, SHARON AI is focused on delivering scalable, secure and commercially sustainable infrastructure solutions supporting advanced AI workloads globally.
As SHARON AI continues to scale, we are seeking a commercially driven Field & Channel Marketing Manager to lead high-impact marketing programs across Australia and New Zealand that directly influence pipeline growth, strategic partnerships and enterprise engagement.
Reporting to the CRO, this role sits at the centre of SHARON AI’s go-to-market execution across field marketing, partner and channel co-marketing, and account-based marketing (ABM).
The Role
This is a high-visibility, commercially focused position based in Sydney with a Hybrid working model. You will serve as a core link between our technical capability, our strategic tier-1 partners, and our enterprise sales pipeline.
The ideal candidate possesses a deep understanding of enterprise technology buying cycles and thrives in a fast-paced environment. You will lead cross-functional marketing campaigns that protect and scale the SHARON AI brand while executing alongside industry giants.
What You’ll Be Working On
- Field Marketing Programs: Owning the end-to-end planning and execution of roadshows, conferences, executive roundtables, and strategic brand events across ANZ.
- Partner Co-Marketing Execution: Leading high-impact, combined marketing efforts with our strategic partners, including Cisco, NVIDIA, NEXTDC, Vast, and WWT.
- Account-Based Marketing (ABM): Driving tailored, account-specific initiatives across Sharon AI’s highest-value strategic enterprise targets.
- Targeted Activations: Coordinating specialised activations involving localised events, digital campaigns, direct mail, and personalised engagement strategies.
- Customer Reference Success: Developing reference programs, deep-dive customer case studies, and corporate success stories.
Responsibilities
Campaign Strategy & Pipeline Growth
- Drive high-level event engagement and targeted audience attendance in direct partnership with our Sales and Partner teams.
- Align co-marketing schedules with major tech vendors to maximise regional brand leverage and lead generation.
- Deploy tailored enterprise activations that reduce friction in complex sales cycles.
Commercial Governance & Reporting
- Deliver comprehensive campaign performance metrics and pipeline reporting to Sales and executive leadership teams.
- Manage multi-channel campaign and event budgets to guarantee strong commercial outcomes and a high return on investment (ROI).
- Maintain CRM and marketing automation platforms (e.g., HubSpot) to track lead conversion and pipeline velocity.
What We’re Looking For
- Commercial Mindset: A results-driven approach with strong analytical capabilities and a focus on measurable pipeline growth.
- Strategic Stakeholder Mastery: Excellent relationship-management skills with the ability to collaborate cross-functionally and influence global partners.
- Go-To-Market Fluency: A profound understanding of enterprise tech buying behaviors and partner-led, channel-focused GTM motions.
- Tech-Stack Literacy: Deep experience working inside HubSpot or similar enterprise CRM and marketing automation frameworks.
Background and Experience
- Essentials: 5–7 years of proven experience in B2B Marketing specifically spanning field marketing, channel/partner marketing, or ABM.
- Track Record: Demonstrated success executing enterprise marketing programs that directly contributed to verifiable pipeline growth.
- Sector Context: Prior experience working within technology, cloud, infrastructure, or enterprise software environments.
- Highly Regarded: A strong background in AI infrastructure, high-performance computing (HPC), or advanced enterprise tech sectors.
Why Work at SHARON AI
This is an opportunity to join a rapidly growing AI infrastructure company operating at the forefront of next-generation technology.
Our values:
Integrity | Innovation | Collaboration | Wellbeing | Inclusion
Investor Relations Manager
- Austin, Texas
- Full Time
Short Intro About the Job
SHARON AI
SHARON AI is building the infrastructure powering the next generation of artificial intelligence. Operating across high-performance GPU compute, AI infrastructure and large-scale technology environments, we are focused on delivering scalable, secure and commercially sustainable infrastructure solutions supporting advanced AI workloads globally.
As SHARON AI continues to scale, we are seeking an experienced and commercially minded Investor Relations Manager to support the Company’s investor engagement, strategic communications and capital markets activities across the U.S. market.
Working closely with executive leadership, finance and corporate strategy teams, this role will help shape and communicate SHARON AI’s market narrative within the rapidly evolving AI infrastructure and high-performance compute sector. The successful candidate will support investor communications, strategic reporting, fundraising initiatives and executive engagement activities while helping position SHARON AI within the broader AI and infrastructure investment landscape.
This role operates at the intersection of investor relations, strategic communications and corporate strategy within a fast-paced, high-growth technology environment. It is ideally suited to someone who is commercially sophisticated, highly organised and capable of translating complex technical and operational concepts into clear, investor-focused communication.
What You’ll Be Doing
- Support the execution of SHARON AI’s investor relations and capital markets strategy across existing and prospective investors and stakeholders
- Prepare investor presentations, board materials, executive briefing packs and strategic communication materials
- Assist with fundraising initiatives, investor due diligence and strategic capital activities
- Coordinate investor communications and engagement activities in partnership with executive leadership
- Help develop and maintain a compelling market narrative around SHARON AI’s AI infrastructure strategy, operational growth and long-term vision
- Monitor market trends, competitor activity and developments across the AI, infrastructure, cloud and data centre sectors
- Support preparation of financial, operational and strategic updates for investors and stakeholders
- Work closely with finance, legal and operational teams to ensure consistency and accuracy of external communications
- Assist with management of investor data rooms, reporting requests and information flow during fundraising or strategic transactions
- Coordinate external advisors including legal, communications and investor relations consultants
- Support executive communications including speaking materials, strategic messaging and briefing notes
- Contribute to the continued evolution of SHARON AI’s investor and capital markets capability within a rapidly scaling global business
What We’re Looking For
- Bachelor’s degree in Finance, Business, Economics, Commerce, Communications or related discipline
- 5–10 years’ experience within Investor Relations, Capital Markets, Corporate Strategy, Corporate Development, Consulting or related commercial environments
- Strong understanding of corporate finance, investment principles and capital markets environments
- Experience supporting investor communications, fundraising initiatives or strategic stakeholder engagement
- Excellent written and verbal communication skills with the ability to simplify complex technical and commercial concepts
- Strong executive presence with the ability to engage professionally with investors, advisors and senior stakeholders
- Strong analytical capability with attention to detail and commercial judgement
- Ability to operate effectively in a high-growth, fast-moving and evolving business environment
- Highly organised with strong project management and stakeholder coordination capability
- Experience within AI, infrastructure, cloud, data centre or high-growth technology environments highly regarded
- Exposure to institutional investors, fundraising environments or scaling/pre-IPO businesses highly regarded
- Interest in AI infrastructure, emerging technologies and global infrastructure markets
Why Join SHARON AI?
This is an opportunity to join a rapidly scaling AI infrastructure company operating at the forefront of next-generation compute and artificial intelligence.
At SHARON AI, you’ll work closely with executive leadership on strategically significant initiatives while helping shape how the business is positioned within the global AI and infrastructure investment market.
You’ll gain exposure to:
- High-growth AI infrastructure markets
- Strategic investor engagement
- Capital markets and fundraising activity
- Executive communications and corporate strategy
- Global infrastructure and technology expansion
Our values:
- Integrity
- Innovation
- Collaboration
- Wellbeing
- Inclusion
If you’re excited by the opportunity to combine strategic communications, investor engagement and AI infrastructure growth within a fast-moving technology company, we’d love to hear from you.
Tax Manager
- Sydney, Aus
- Full Time
Short Intro About the Job
SHARON AI
SHARON AI is building the infrastructure powering the next generation of artificial intelligence. Operating across high-performance GPU compute, AI infrastructure and large-scale technology environments, we are focused on delivering reliable, scalable and commercially sustainable solutions that support advanced AI workloads.
As we continue to scale, we are seeking an experienced and commercially minded Tax Manager to lead SHARON AI’s tax function across compliance, governance, reporting and strategic taxation matters.
Working closely with finance, legal and executive leadership, this role will play a key part in ensuring SHARON AI maintains strong taxation governance while supporting the Company’s growth across complex operational, infrastructure and international environments.
This is an exciting opportunity for someone who enjoys operating in a fast-moving technology business and can balance technical taxation expertise with practical commercial outcomes.
What You’ll Be Doing
- Manage all corporate tax compliance obligations across the Group, including income tax, GST, FBT, PAYG and other applicable taxes
- Oversee preparation and review of tax returns, BAS, tax effect accounting and related filings
- Ensure ongoing compliance with ATO requirements and relevant taxation legislation
- Lead tax governance, risk identification and mitigation processes across the business
- Partner with finance, legal and executive teams to support strategic commercial and operational decisions from a taxation perspective
- Support tax structuring considerations relating to growth initiatives, investments and international operations
- Coordinate and manage external advisors relating to international tax compliance and cross-border taxation matters
- Manage external tax advisors, auditors and regulatory stakeholders
- Lead preparation and management of R&D tax incentive claims and supporting documentation
- Support transfer pricing, cross-border taxation and international tax considerations where applicable
- Drive continuous improvement across tax processes, controls and reporting frameworks
- Assist with tax support for acquisitions, restructures and strategic corporate initiatives
What We’re Looking For
- Bachelor’s degree in Accounting, Commerce, Finance or related discipline
- CA, CPA and/or CTA qualification preferred
- 7–10 years’ experience in corporate tax, tax advisory or tax management roles
- Strong technical knowledge of Australian corporate taxation legislation and compliance requirements
- Understanding of international taxation, transfer pricing and multinational tax environments
- Strong stakeholder management and communication capability
- Ability to interpret complex taxation legislation and apply practical commercial outcomes
- Commercial mindset with strong analytical and problem-solving capability
- High attention to detail with strong organisational and project management skills
- Experience operating within technology, infrastructure, multinational or high-growth environments highly regarded
Why Join SHARON AI?
At SHARON AI, you’ll join a fast-growing technology company operating at the forefront of AI infrastructure and next-generation compute environments.
This role offers the opportunity to:
- Work across complex infrastructure and multinational operational environments
- Gain exposure to strategic growth, international taxation and scaling operations
- Partner closely with executive leadership on commercially significant initiatives
- Help shape scalable governance and taxation frameworks within a rapidly evolving business
We value people who are:
- Collaborative
- Commercially minded
- Accountable
- Solutions-focused
- Driven by continuous improvement
Our values:
- Integrity
- Innovation
- Collaboration
- Wellbeing
- Inclusion
If you’re looking to combine technical taxation expertise with strategic commercial exposure in a high-growth AI and infrastructure business, we’d love to hear from you.
Observability Engineer
- Australia
- Full Time
Short Intro About the Job
SHARON AI
SHARON AI is building the infrastructure powering the next generation of artificial intelligence. Operating across high-performance GPU compute, AI infrastructure and large-scale technology environments, we are focused on delivering reliable, scalable and secure infrastructure solutions that support advanced AI workloads.
As we continue to scale, we are looking for an Observability Engineer to design, implement and maintain end-to-end visibility across our high-performance compute and data centre environments.
This is a highly technical role operating at the intersection of infrastructure, platform engineering and operations. You will play a critical part in ensuring deep visibility across compute, storage, networking, workloads and physical data centre systems, enabling proactive performance optimisation, rapid incident resolution and continuous service improvement.
What You’ll Be Doing
- Design and implement observability frameworks across compute, storage, networking and facility infrastructure
- Deploy and manage telemetry solutions across metrics, logs and traces using tools such as Prometheus, Grafana, OpenTelemetry, ELK or similar
- Build dashboards and visualisations that provide clear insight into system health, performance and capacity
- Monitor and analyse HPC workloads, including GPU/CPU utilisation, memory throughput and scheduling efficiency
- Identify bottlenecks across compute, storage and network pipelines and recommend optimisation strategies
- Integrate telemetry from physical data centre systems including power, cooling and environmental controls
- Develop intelligent alerting frameworks to detect anomalies and reduce alert noise
- Support major incident response and lead root cause analysis across infrastructure and platform layers
- Build automation for telemetry collection, enrichment and analysis using Python, Bash, Go or similar
- Support capacity planning and forecasting for large-scale AI and GPU compute environments
What We’re Looking For
- Proven experience in large-scale, high-performance or distributed compute environments
- Strong understanding of HPC architectures, including clusters, GPU/CPU workloads and parallel computing frameworks
- Experience with high-speed networking technologies such as InfiniBand, RDMA or low-latency Ethernet
- Deep knowledge of observability tools and frameworks such as Prometheus, Grafana, OpenTelemetry, Splunk or ELK
- Strong analytical capability with the ability to interpret complex telemetry data and identify trends
- Experience building dashboards, alerts and monitoring pipelines
- Proficiency in scripting or programming such as Python, Bash or Go
- Working knowledge of ITIL practices, particularly Incident, Problem and Change Management
- Excellent communication skills with the ability to translate technical insights into business-relevant outcomes
- Ability to work independently in high-pressure, high-availability environments
Desirable Experience
- Experience in hyperscale, enterprise data centre or AI infrastructure environments
- Certifications in observability, cloud or infrastructure platforms
- ITIL v4 certification
- Experience with HPC schedulers such as Slurm or container orchestration platforms such as Kubernetes
- Familiarity with DCIM tools and environmental monitoring systems
- Experience supporting GPU infrastructure or advanced AI workloads
Why Join SHARON AI?
At SHARON AI, you’ll work on infrastructure supporting the future of AI. This is an opportunity to work with enterprise-scale GPU environments, complex distributed systems and next-generation compute platforms in one of the most exciting areas of technology.
You’ll collaborate with highly technical teams across infrastructure, platform engineering, operations, service management and customer success to improve reliability, performance and customer outcomes.
We value people who are:
- Collaborative
- Accountable
- Curious
- Detail-oriented
- Solutions-focused
Our values:
- Integrity
- Innovation
- Collaboration
- Wellbeing
- Inclusion
If you’re passionate about observability, performance and large-scale AI infrastructure, we’d love to hear from you.
Customer Success Manager – APAC
- Singapore
- Full Time
Short Intro About the Job
SHARON AI
SHARON AI is building the infrastructure powering the next generation of artificial intelligence. Operating across high-performance GPU compute, AI infrastructure and enterprise-scale platforms, we support advanced AI workloads for customers across the globe.
As we continue to scale across the APAC region, we are seeking an experienced Customer Success Manager to lead strategic relationships with some of SHARON AI’s largest enterprise customers across Asia, including China, with opportunity to support broader regional growth across India, Singapore, Japan and Australia.
This is a high-touch, enterprise-facing role suited to someone who thrives in fast-paced technology environments and enjoys building trusted customer partnerships within technically complex infrastructure environments. The successful candidate will act as a strategic advisor to customers while coordinating closely with internal operational, platform and leadership teams to ensure exceptional customer outcomes.
This is not a junior coordination or support role, it is a commercially aware, customer-facing position critical to customer trust, retention, adoption and long-term growth.
What You’ll Be Doing
Enterprise Customer Ownership
- Act as SHARON AI’s primary relationship owner across strategic APAC enterprise accounts
- Build trusted relationships with both technical and executive-level customer stakeholders
- Lead customer engagement across onboarding, operational delivery and ongoing success initiatives
- Act as a trusted advisor helping customers maximise value from SHARON AI’s AI infrastructure capabilities
Strategic Customer Success
- Drive long-term customer adoption, retention and expansion opportunities through strategic engagement and partnership
- Identify customer risk signals early and coordinate proactive resolution strategies
- Support high-priority incidents and escalations with professionalism, urgency and composure
- Partner closely with platform, operations and leadership teams to deliver exceptional customer experiences
- Provide strategic guidance to align customer objectives, delivery outcomes and operational priorities
Commercial & Regional Growth
- Build executive-level customer relationships that support long-term platform adoption and account growth
- Partner with leadership and commercial teams to identify opportunities for strategic expansion across customer environments
- Support the ongoing growth and scaling of SHARON AI’s APAC customer operations
- Provide coverage across both Mandarin and English-speaking customer environments throughout the region
What We’re Looking For
- 5+ years’ experience within Customer Success, Technical Account Management or Enterprise Service Delivery roles
- Strong background supporting enterprise customers within cloud, infrastructure, SaaS or AI-related environments
- Native or highly fluent Mandarin language capability alongside strong business English communication skills
- Experience supporting customers across China and/or broader Southeast Asia highly regarded
- Strong stakeholder management capability across both technical and executive audiences
- Ability to operate autonomously within fast-paced, high-growth technology environments
- Strong commercial awareness with the ability to support customer retention, adoption and expansion initiatives
- Excellent organisational skills with the ability to manage multiple enterprise customer priorities simultaneously
- Willingness to learn and engage deeply with AI infrastructure, GPU platforms and advanced technology environments
- Comfortable participating in shared escalation and after-hours coverage rotations as required
Why Join SHARON AI?
At SHARON AI, you’ll work at the forefront of AI infrastructure and enterprise technology innovation, supporting customers operating within some of the most exciting and rapidly evolving technology environments globally.
This role offers:
- Exposure to next-generation AI and GPU infrastructure
- Enterprise customer ownership across the APAC region
- Opportunity to work alongside highly technical platform and operational teams
- A high-growth environment with strong career development potential
- Exposure to strategic customer, operational and commercial initiatives
We value people who are:
- Collaborative
- Accountable
- Commercially minded
- Customer-focused
- Adaptable and solutions-oriented
Our values:
- Integrity
- Innovation
- Collaboration
- Wellbeing
- Inclusion
If you’re passionate about enterprise customer success and want to help shape the future of AI infrastructure across APAC, we’d love to hear from you.
Service Manager (Operations)
- Sydney, Aus
- Full Time
Short Intro About the Job
SHARON AI
SHARON AI is building the infrastructure powering the next generation of artificial intelligence. As a rapidly growing technology company operating across high-performance compute, GPU infrastructure and AI platforms, we are focused on delivering reliable, scalable and customer-centric services at enterprise scale.
We are looking for a Service Manager (Operations) to play a key role in ensuring operational excellence across our environment. This role will act as a critical bridge between operational delivery teams, external partners and internal stakeholders, with a strong focus on service reliability, customer outcomes and continuous improvement.
This is an exciting opportunity for someone who thrives in fast-paced technology environments, enjoys solving complex operational challenges and can confidently lead service management processes across a growing business.
What You’ll Be Doing
- Act as the key liaison between operational teams, external service providers and Customer Success teams
- Oversee end-to-end service performance across operational environments
- Lead Incident, Problem and Change Management processes aligned to ITIL v4 practices
- Coordinate and manage major incidents, including stakeholder communications and service restoration activities
- Drive continuous service improvement initiatives through analysis, reporting and operational insights
- Monitor service metrics, risks and trends to improve operational performance
- Facilitate service reviews and operational governance meetings
- Support capacity planning, operational resilience and business continuity activities
- Maintain operational documentation, procedures and service frameworks
- Work closely with customer-facing teams to ensure high-quality service delivery and customer experience outcomes
What We’re Looking For
- Proven experience within large-scale technology or operational environments
- Strong experience managing service delivery across multiple stakeholders and vendors
- ITIL v4 certification (mandatory)
- Excellent understanding of Incident, Problem, Change and Service Level Management
- Experience with service management platforms such as Jira Service Management or similar tools
- Strong communication skills with the ability to engage both technical and non-technical stakeholders
- Highly organised with the ability to manage competing priorities in fast-paced environments
- Calm and solutions-focused approach during critical incidents and operational events
- Experience within infrastructure, cloud, managed services or AI-related environments will be highly regarded
Why Join SHARON AI?
At SHARON AI, you’ll be part of a high-growth environment building critical AI infrastructure and services for the future. We value people who are collaborative, accountable, curious and driven to deliver operational excellence.
Our values:
- Integrity
- Innovation
- Collaboration
- Wellbeing
- Inclusion
If you’re passionate about service excellence and want to contribute to a growing AI and infrastructure business, we’d love to hear from you.
Data Centre Technician
- Perth
- Full Time
Short Intro About the Job
SHARON AI
SHARON AI is building the infrastructure powering the next generation of artificial intelligence. Operating across high-performance GPU compute, AI infrastructure and large-scale technology environments, we are focused on delivering reliable, scalable and secure infrastructure solutions that support advanced AI workloads.
As we continue to grow, we are looking for a hands-on Data Centre Technician to join our operations team and support the day-to-day management of critical infrastructure environments. This is an exciting opportunity to work directly with next-generation AI infrastructure and enterprise-grade hardware within a fast-paced, high-growth technology company.
If you enjoy working in live operational environments, solving technical problems and being part of a team delivering cutting-edge infrastructure, we’d love to hear from you.
What You’ll Be Doing
- Install, configure and maintain data centre hardware including servers, storage systems, networking equipment and racks
- Perform structured cabling works across copper and fibre infrastructure to industry standards
- Support rack and stack deployments, hardware upgrades, migrations and decommissioning activities
- Monitor systems and respond to operational alerts, incidents and service requests
- Troubleshoot hardware, connectivity and infrastructure-related issues
- Support high-performance compute and AI infrastructure environments
- Maintain accurate documentation including layouts, asset registers and operational procedures
- Conduct routine inspections across power, cooling, airflow and physical infrastructure systems
- Follow change management and operational governance processes aligned to ITIL practices
- Work collaboratively with engineers, vendors and operational stakeholders to ensure service reliability and uptime
What We’re Looking For
- Proven experience working within live data centre or critical infrastructure environments
- Strong hands-on knowledge of server hardware, structured cabling and networking concepts
- Experience with fibre and copper cabling installation, testing and troubleshooting
- Familiarity with switching, routing and enterprise infrastructure environments
- Understanding of PDUs, UPS systems and cooling infrastructure
- Strong problem-solving capability and ability to work independently
- Excellent communication and documentation skills
- Customer-focused mindset with strong attention to detail
- Working knowledge of ITIL processes and service management principles
- Relevant certifications such as CompTIA, ITIL or similar are highly regarded
Desirable Qualifications
- CompTIA Server+, Network+ or similar infrastructure certifications
- ITIL Foundation certification or exposure to structured IT service management environments
- Experience working within enterprise, hyperscale or high-performance compute data centre environments
- Exposure to DCIM tools, monitoring platforms or infrastructure management systems
- Basic scripting or automation knowledge (e.g. PowerShell, Python) is advantageous
- Experience supporting GPU infrastructure or AI-related compute environments will be highly regarded
Why Join SHARON AI?
At SHARON AI, you’ll work alongside talented technical teams building advanced infrastructure supporting the future of AI. This is an opportunity to gain exposure to enterprise-scale environments, cutting-edge compute platforms and rapidly evolving technologies in one of the industry’s most exciting growth areas.
We value people who are:
- Collaborative
- Accountable
- Solutions-focused
- Adaptable
- Passionate about technology and operational excellence
Our values:
- Integrity
- Innovation
- Collaboration
- Wellbeing
- Inclusion
If you’re looking to grow your career within a high-performance technology environment and work with next-generation AI infrastructure, we’d love to hear from you.